Meet SAM, SM Supermalls first in-mall customer service robot
As part of a series of innovations designed to improve customer malling experience, SM Supermalls raises the bar in customer service with the introduction of Sam, the country's first-ever in-mall smart robot- launched at SM Megamall last March 28. Sam is an artificial intelligent (AI) humanoid robot programmed to deliver a smoother, more personalized and efficient interaction with customers. "Innovation is what SM strives for in providing better customer service to all and we are proud to introduce our latest innovation yet," said Steven Tan, SM Supermalls COO. "SAM is easy to approach and his answer to almost everything SM mall related, making shopping more seamless and fun for our customers." Now at SM Megamall and coming soon to other SM malls, SAM is designed to help with directions and provide all information about the latest deals, promos, and events. Equipped with an advanced face recognition technology, it can also make persona...