Converge looks to AI, power of data to drive product development, customer experience
Spearheading the digital transformation of back-end and front-end processes of Converge, Eugene Yeo, actively explores the latest tools and software powered by data-driven intelligence that will result in greater business efficiency. Customer behavior has always been a ‘blackbox’ of sorts and this dilemma often leads to misguided decisions operationally for businesses; as a leading broadband and technology company, Converge is aiming to demystify customer wants and needs and is now taking the opportunity to do so with automation and cutting-edge AI tools. While far from being a stranger to business insight tools, Converge is taking a big leap in leveraging data-driven intelligence - in the name of elevating customer experience - with the use of Tableau , Salesforce’s agentic analytics platform. Converge Chief Executive Advisor Eugene Yeo meets with Tableau CEO Ryan Aytay at the #TC25, or Tableau Conference 2025 held in San Diego, California. With AI deeply embedded in ...