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Showing posts with the label Digital CX Awards 2026

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Sunrise Trail Hike at Masungi Georeserve: An Empowering and Meaningful Birthday Celebration

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Since I was a child, as soon as June approaches, I feel thrilled because it's my birth month. I don't eagerly anticipate gifts, but rather the greetings from family and friends. It brings me joy. I am easily pleased. It doesn't take much to make me happy. Whenever I am asked what I want for my birthday, my usual response is "nothing" or "I don't know; I can't think of anything I want or need." I am not materialistic. I am happy. I am healthy. I am blessed with family and true friends. Feeling ko nasa akin na ang lahat and I prefer inner peace. Fancy that! Haha. I find more joy in giving, whether to family, friends, or even strangers. But this time, I said, "Lord, can I give myself a gift this time?" Since a retreat in Batulao is not possible yet, I scheduled a day for myself for a pampering session at the mall. I want to have a massage, facial, manicure/pedicure. I simply wish to unwind and disconnect from the online world for an entire...

EastWest Bank Earns Three Top Honors at 2026 Digital CX Awards for ESTA

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Industry Recognition Reinforces the Bank’s Commitment to Advancing AI and Digital Solutions for Enhanced Customer Service  East West Banking Corporation (EastWest) has been honored with three prestigious awards at the 2026 Digital CX Awards, taking home titles for Best Use of AI for Customer Experience, Best Use of Generative AI for Customer Experience, and Outstanding Chatbot Customer Experience — all awarded at the national level in the Philippines. These accolades celebrate ESTA (EastWest System Tech Assistant), the Bank’s advanced AI-powered platform that is transforming the way Filipinos interact with and access banking services.  The recognition underscores EastWest’s ongoing commitment to investing in practical, customer-centric technology designed to make banking simpler, more efficient, and more accessible. ESTA combines automation, generative artificial intelligence, and conversational capabilities to deliver a seamless and intuitive banking experience for every user...

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