The COVID-19 pandemic has underscored the crucial importance of internet connectivity, accelerating global trends toward digitalization. The Philippine response to this digital evolution is the launch of the National Fiber Backbone plan. Targeted for completion in 2025, the project promises to enhance government efficiency and improve public service accessibility by connecting key government offices and departments nationwide. Supporting the government's goal to digitize is NSPIRE.Inc.
Established in 2015 by its CEO Harold Macapagal, NSPIRE is a Bataan-headquartered enterprise solutions provider that creates custom software applications for government entities. Their comprehensive suite of HR and Finance solutions now encompasses the complete employee lifecycle management process. The company's competitive edge stems from what Sir Harold describes as NSPIRE's dedication to excellence. “We focus on the interoperability of mga applications na meron kami. Yun yung nagse-set aside sa amin sa iba,” notes Sir Harold. Adding that, “Kumuha kami ng mga tao na enough and sufficient sa iba’t-ibang expertise ng software development.”
This commitment to quality, paired with their experienced workforce, comes with significant operational demands. As Sir Harold shares, “Lahat ng mga trabaho namin, ay nasa online repository linked to all our staff. Kapag hindi nila yun na-access, walang trabaho for that day,” emphasizing NSPIRE's critical dependence on reliable connectivity for maintaining business operations and client support services.
Before Converge, continuous availability to the internet, as Sir Harold terms it, has been a major challenge for the business. Sighting their experience with poor customer service and after-sales support as the major factors. As Sir Harold shares, “Na-experiance pa namin na, talagang kailangan na kailangan namin. Tatlong technical teams galing sa subcontractors yata nagpunta, para i-fix ng problema. So parang feeling ko, tinawagan na siya ng manager and asked who was the closest to the problem", resulting in operational disruptions and compromised client support. Further complicated by extended waiting times for technical assistance, highlighting NSPIRE's vital need for dependable internet service that previous providers couldn't deliver.
These challenges led Sir Harold to switch to Converge flexiBIZ, a decision that has proven transformative. Beyond providing high-speed fiber connectivity, Converge delivered the essential elements NSPIRE required—flexibility and reliability. This benefit became particularly evident during NSPIRE's expansion phase. As Sir Harold explains, “Ang main requirement ng negosoyo namin is to be connected. Ang ginawa ni Converge, they made sure na wala kaming downtime. Meeting their commitment, na hindi kayo madi-disconnect.”
With this robust infrastructure in place, Sir Harold and his team can now concentrate on their core strength: delivering cutting-edge software solutions to their government clients, backed by their unwavering confidence in Converge flexiBIZ's reliability, dependability, and flexibility.
