Converge Breaks Boundaries With Visionary Approach To Telecommunications

From left: Jefferson Briones, VP and Head of Global NOC; Rogelio Bagsic, SVP and Head of Network Technology Development; Paulo Martin Santos, EVP and Chief Network Transformation Officer; and Jesus C. Romero, EVP and Chief Operations Officer, together with Simon Hyett, the Contributing Editor of the Asian Business Review.

The company won the Broadband Telecom Company of the Year - Philippines, AI Initiative of the Year - Philippines, and the Technology Innovation of the Year - Philippines categories of the Asian Telecom Awards.

Converge ICT Solutions, a leading internet service provider in the Philippines, has been making waves in the ICT industry, garnering recognition and accolades for its innovative approaches and commitment to excellence.

Despite the challenging economic landscape, Converge has emerged as a frontrunner in delivering reliable, efficient, and affordable services to its growing customer base, which currently stands at over two million residential subscribers.

At the heart of the success of Converge lies its pursuit of innovation and operational excellence. One of its standout achievements is being named the Broadband Telecom Company of the Year - Philippines at the prestigious Asian Telecom Awards 2024, for the third year running. This recognition underscores the company’s dedication to providing cutting-edge solutions and unmatched connectivity. 

“Converge has been in a relentless pursuit to provide world-class connectivity and service. We are honored and humbled to be crowned the Broadband Telecom Company of the Year for the third straight year. This award is a reflection of our continuous commitment to connecting communities and boosting opportunities and growth for all Filipinos,” said Converge Senior Executive Vice President and Chief Operations Officer Jesus C. Romero.

A key driver of Converge's success is its robust infrastructure, boasting an extensive network of fibre optic cables spanning over 685,000 km. This infrastructure expansion, coupled with strategic partnerships with international peering partners, such as Singtel and NTT Communications, has enabled Converge to enhance network diversity and deliver superior service quality.

Its domestic network infrastructure was designed to meet the following criteria: it is non-blocking, it has high availability, and has low latency. This network is equipped with 800 Mbps links in key segments, allowing it to perform at optimal levels. 

With its superior network capabilities, it has garnered further renown with its recent sweep of  the Ookla® Speedtest Awards™, claiming the titles of the Fastest Internet Service Provider in the Philippines, Best Video Experience, Best Gaming Experience, and Top-Rated Internet in the Philippines in the second half of 2023.

The team won the Technology Innovation of the Year - Philippines, the AI Initiative of the Year - Philippines, and for the third year in a row, won the Broadband Telecom Company of the Year - Philippines. 

Converge's pursuit of excellence has not gone unnoticed, as evidenced by its other wins at the Asian Telecom Awards, including the AI Initiative of the Year - Philippines and Technology Innovation of the Year - Philippines categories. These accolades reaffirm its position as a trailblazer in the telecom industry, driving transformative shifts and reshaping the digital landscape.

The company's commitment to technological advancement is exemplified by its groundbreaking initiatives, notably the Network Intelligence and Automation Platform (NIAP).

NIAP revolutionizes Network Operations by integrating artificial intelligence (AI) to automate network fault detection, performance management, and field operations.

“We are honoured to be recognized by the Asian Telecom Awards in the categories of AI Initiative of the Year and the Technology Innovation of the Year (Philippines) for the NIAP in our Network Operations. At Converge, we are doing good on our promise to leave no one behind and this means putting the best technology into our network. We will continue that mission for the millions of Filipinos we serve,” said Converge Chief Network Transformation Officer Paulo Martin Santos. 

Through NIAP, Converge has institutionalized a new dynamic that leverages the strengths of both human intelligence and AI technology, ultimately enhancing the overall customer experience.

With its commitment to delivering unparalleled connectivity and pioneering technological solutions, Converge continues to set the benchmark for industry standards and redefine the future of telecommunications in the region.

The Asian Telecom Awards 2024 honours businesses and initiatives that have not only driven progress in the telecom industry but have also ignited transformative shifts that have reshaped the digital landscape.