Friday, July 5, 2024

Foundever™ in the Philippines Recognized for Leading Workplace Diversity During Pride Month

Foundever™, a prominent player in the customer experience (CX) industry globally, is not only marking Pride Month with enthusiasm due to its vibrant LGBTQIA+ community but also for its recent accolade at the Asia-Pacific Stevie Awards. The company proudly took home the 2024 Silver Stevie for Innovative Achievement in Diversity & Inclusion.

The award recognizes Foundever™ for establishing a pioneering and impactful model workplace for Diversity, Equity, and Inclusion. In a country where inclusive policies are still a rarity, Foundever™ stands out as a beacon of progress in the Philippines. A 2018 study by the Philippine LGBTQ Chamber of Commerce revealed that only 17% of employers in the country have structures in place to protect LGBTQIA+ individuals from discrimination.

Pat Haluag, the VP for Global Operations and Chairman of Pride at Foundever™, emphasizes that creating a safe environment for employees transcends physical spaces. At Foundever™, the focus is on fostering a culture that not only acknowledges and celebrates diverse identities but also respects the unique needs of every individual along the LGBTQIA+ spectrum. This inclusive atmosphere is vital for ensuring that employees feel secure, inspired, and empowered to realize their full potential.

CELEBRATING LOVE, ACCEPTANCE, DIVERSITY.  Foundever™, a global leader in the customer experience (CX) industry, is one of the few employers in the country that makes diversity, equity, and inclusion an integral part of the workplace culture and environment--to ensure that LGBTQIA+ employees' rights are respected, their needs fulfilled and that they are allowed to thrive professionally and personally.

Pride at Foundever™ serves as an Employee Resource Group (ERG) that provides support to LGBTQIA+ employees and allies. It aims to address issues of injustice, eliminate barriers, and combat discrimination within the workplace. The remarkable growth of Pride at Foundever™, from a small group to 3,281 members by December 2023, reflects the increasing commitment to diversity and inclusion within the organization.

Employee satisfaction at Foundever™ is evident through the company's eNPS score. The substantial rise in the eNPS score from 20.5 in 2021 to 62.6 in 2023 underscores Foundever's dedication to employee well-being and engagement.

To commemorate diversity and inclusivity, Foundever™ launched a series of events in June that welcomed LGBTQIA+ members and allies. Haluag encourages everyone to participate in these events, celebrating the unity and strength that stem from embracing diversity and inclusivity. By proudly displaying their colors, employees at Foundever™ showcase the organization's commitment to creating a safe and supportive environment for all.

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